Hardware Engineer (Servers & GPU Infrastructure)

Melbourne | Full-Time | Permanent
Competitive salary package and long-term career opportunities

Love getting your hands on the latest server and GPU technology? Thrive on solving problems under pressure and getting critical systems back online fast?

We’re looking for a hands-on Hardware Engineer to join a specialist infrastructure team supporting high-performance server and GPU environments across customer data centres. This is more than standard IT support. You’ll work on the technology powering AI, HPC, research, media rendering and other mission-critical workloads.

What You’ll Be Doing

• Responding to server and GPU hardware incidents and diagnosing faults remotely and on-site
• Replacing and repairing components including GPUs, CPUs, memory, motherboards, storage, power supplies, RAID controllers and network cards
• Troubleshooting GPU-related issues involving power, thermals, PCIe and NVLink
• Performing firmware and BIOS updates where required
• Running diagnostics and stress testing to verify repairs before sign-off
• Managing RMAs, maintaining accurate service records and ensuring SLA commitments are met
• Working safely within customer data centre environments and participating in an on-call roster when required

What We’re Looking For

• 2+ years’ experience in server hardware support, field service or data centre break/fix
• Strong hands-on experience with enterprise server hardware and GPU platforms
• Knowledge of Supermicro, Intel Xeon, AMD EPYC, DDR4/DDR5, NVMe, SAS/SATA and RAID technologies
• Linux and Windows Server troubleshooting skills
• Excellent documentation, communication and customer service skills
• A current driver’s licence and willingness to travel to customer sites