We are seeking a customer-focused Operational Technology (OT) Senior Support Specialist to play a critical role in delivering and supporting mining fleet and operational technology solutions. This hands-on role combines technical expertise, service delivery, and project support to ensure the reliable operation of a cloud-enabled operating system used across live mining environments.

Note- This role can be based in Perth or Brisbane.
Contract length: Initial 1 year contract with a view to extend for another year.

You’ll work across both hardware and software, providing remote and on-site technical support while helping customers maximise the value of their fleet and OT systems.

What You’ll Do-

Customer Support & Service Delivery-

• Provide primary remote technical support, diagnosing and resolving hardware and software issues across mining fleet and OT systems

• Coordinate and perform on-site installations, upgrades, and complex troubleshooting when required

• Build strong customer relationships through proactive communication, system health checks, and rapid issue resolution

• Manage incoming support requests, ensuring timely responses and service level outcomes

• Coordinate internal resources and third-party support as needed

• Oversee hardware installations, replacements, and upgrades across customer fleet assets

• Maintain technical documentation, troubleshooting guides, and best-practice procedures

• Support field testing and validation of new hardware and OT solutions

Cloud Infrastructure & System Management-

• Monitor, maintain, and troubleshoot cloud-based OT platforms

• Respond to planned and unplanned system outages to minimise operational downtime

• Coordinate with cloud service providers and internal teams to resolve infrastructure issues

• Conduct system health assessments, capacity planning, and preventative maintenance

• Support system upgrades, patches, and deployments alongside development teams

Technical Project Support-

• Contribute to technical delivery during customer implementations and go-live phases

• Coordinate cross-functional activities spanning hardware, software, and system integration

• Support new customer onboarding and transition from implementation to operational support

What You’ll Bring-

• Degree in Engineering (Electrical, Mechanical, Computer or similar) or equivalent technical experience

• Background in OT, fleet systems, IoT, or telematics environments

• Strong understanding of industrial hardware, networking, and cloud platforms

• Proven experience delivering technical support and managing service expectations

• Excellent communication skills and a customer-first mindset

• Ability to work independently while collaborating across teams

• Full Australian working rights

Desirable Experience-

• Exposure to mining, construction, or heavy equipment environments

• Knowledge of OEM systems such as Caterpillar, Komatsu, or Hitachi

• Familiarity with SCADA, PLCs, or field-based system testing

What’s On Offer-

• A hands-on technical role where your expertise makes a real impact

• Exposure to live OT systems supporting major mining operations

• Supportive, safety-focused team culture

• Opportunity to contribute to technology innovation in a growing business